Here you'll find answers to frequently asked questions and information to assist you in navigating our website and using our services.
Ordering and Shipping:
How do I place an order?
To place an order, simply browse our products, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping address, payment information, and complete your purchase.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. You can view estimated delivery times during the checkout process.
Returns and Exchanges:
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Please review our Return Policy for more information on eligibility and instructions for returning items.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item you wish to return or exchange.
Account Management:
How do I create an account?
You can create an account by clicking on the "Sign Up" or "Create Account" link on our website and following the prompts to enter your information.
How do I update my account information?
You can update your account information, including your shipping address and payment details, by logging into your account and accessing the "My Account" or "Account Settings" section.
Contact Us:
How can I contact customer service?
If you have any questions, concerns, or feedback, our customer service team is here to help! You can reach us by email at [email protected] or through our Contact Us page on the website.
What are your customer service hours?
Our customer service team is available to assist you seven days a week, from 9:00 AM to 6:00 PM PST. We strive to respond to all inquiries promptly.
Privacy and Security:
How do you protect my personal information?
We take the security of your personal information seriously and employ industry-standard measures to protect it. For more information, please review our Privacy Policy.
Technical Support:
I'm experiencing technical issues with the website. What should I do?
If you encounter any technical issues while using our website, please contact our technical support team at [email protected] for assistance.
Feedback and Suggestions:
Do you welcome feedback and suggestions?
Absolutely! We value your feedback and are always looking for ways to improve our products and services. Please feel free to share your feedback and suggestions with us through our Contact Us page.
We hope this Help Page provides you with the information you need to have a seamless shopping experience with Flight Fashion. If you have any additional questions or require further assistance, please don't hesitate to reach out to our customer service team. Thank you for choosing Flight Fashion!