At Flight Fashion, we aim to provide you with the best shopping experience possible. Please review the following information regarding shipping and returns to ensure a smooth and hassle-free experience.
Shipping Information:
Shipping Locations:
We currently ship to addresses within the United States. We do not offer international shipping at this time.
Shipping Methods:
We offer standard shipping for all orders. Shipping times may vary depending on your location and the items ordered. You can view estimated delivery times during the checkout process.
Shipping Costs:
Shipping costs are calculated based on the weight of your order and the shipping destination. You can view shipping costs during the checkout process before completing your purchase.
Order Processing Time:
Please allow 1-2 business days for order processing before shipment. Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order.
Returns and Exchanges:
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of delivery for eligible items. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Initiating a Return:
To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return. Our team will provide you with instructions on how to return the item.
Refunds:
Once your return is received and inspected, we will process a refund to the original form of payment within 5-7 business days. Please note that shipping costs are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part.
Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to availability.
Contact Us:
If you have any questions or concerns regarding shipping or returns, please don't hesitate to contact our customer service team at [email protected]. We're here to help!
Thank you for shopping with Flight Fashion!